Support

At SonicDrive.com, we stand behind our products and everything we do here. And that is why we offer dedicated and quality support to our customers for as long as they own the product. We do not charge you for support plans, per incident plans ,or any other gimmicks that others might try on you. We simply offer the best product and best support period ! Please do Register your product with us, so we can serve you better and keep you up to date about your product.

Top Frequently Asked Questions:
  • Q: How do I find the model number of my system ?
  • A: You can obtain the model number quickly from the web admin page under the Server tab, Maintenance sub-tab, and click on the all.html hyperlink. You can review this document here for step by step instructions and find other ways to locate the model number as well. Please click How to find model numbers on my system.
  • Q: The controller LCD display says "Sytem Power On", what should I do ?
  • A: This system message indicates a general system hardware failure that requires diagnostic. Please contact us to arrange a RMA number for repair.
  • Q: Are the systems Macintosh Mac OS compatible ? 
  • A: Yes, the systems are compatible with Macintosh Mac OS 8.x/9.x/10.6.x/10.7.x.  In addition, they are also compatible with Microsoft Windows XP, Vista, 7, 8, Server 2003/2008 R2 and Linux and UNIX derivatives.
  • Q: Can the systems integrate with Windows Active Directory?
  • A: Yes, the systems can easily integrate with Windows Active Directory. Please contact us with detail step by step instructions if needed.

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